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JZ
Jebson Z

1 reviews | Active since Oct 2015

15 Sept 2020, 15:20

Poor Service

I bought a Samsung phone that was faulty in June and returned it in July, After a lengthy process, Samsung finally agreed to refund in their communication dated 14th August. I have had numerous calls to the VOC to Felicia and each time l am promised they will follow up and get back to me. To date, I have sent numerous emails to *** still no response. The service is pathetic, This is for a device bought towards the end of June and returned to Samsung early July we are now in September the issue is not yet finalised.

I have requested to speak to the manager for VOC and was advised by the call centre agent than an email has been sent to Yugen and he will call me. I have requested for his contact details and was advised I can't get the details directly and should send an email to ***. This is frustrating and can not recommend anyone your products with this service

VOC:*********

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply15 Sept 2020, 15:47
Official
Good day Jebson,

Thank you for bringing this to our attention.

We ave escalated your query to management for assistance.


Regards,
SamsungSA: ^LP

JZ
Jebson Z's update15 Sept 2020, 16:13
Reviewer Update
Noted, Do you have a timeline to get feedback from management. I tried calling the call centre again and did not get assistance. It is frustrating
JZ
Jebson Z's update23 Sept 2020, 15:14
Reviewer Update
I got a call from Thabelo Moloi, one of the VOC managers on the 15th of September after my first post. He promised to follow up and provide regular updates. To date still, no further updates given. I have tried calling the call centre to reach the VOC, I get promises that someone will call back to update me but no one bothers to do so.

This is unprofessional to say the least. The service from Samsung is pathetic.