poor service

After I purchase a new Samsung phone which included a free promotional gift, I received a letter to inform me that my free gift will be delivered in 7 to 14 days.

At the end of December, I contact the customer service to find out what the delay is. I they told me that there was so may of there loyal customers that did the same purchase that they run out of stock and expect delivery mid-January.

I did contact them after that and after talking to a supervisor and they promised to keep me informed. This is now four months later still no promotional gift or a weekly update as they promised. ChatGPT said: It sounds like Samsung has been giving you the run around regarding your free promotional gift. Since it has been four months with no update, it's time to escalate the matter. Here’s what you can do next:

1. Contact Samsung Again (Escalation Level) Call Samsung's customer service and request to speak directly with a manager or a higher-level representative. Be firm but polite. Request a written confirmation of when they expect to ship your gift. Ask if they can provide an alternative compensation (e.g., a different free gift or store credit) if the original gift is out of stock indefinitely. I did