SH
Susan H
1 reviews | Active since Nov 2009
20 Mar 2026, 11:07
Poor service
Good day, We had an appointment scheduled with the Samsung technician today, 20 March 2026, at 10:00. It is now past 10:00, and we have not received any communication from the technician. Fridays is the only time we could arrange an on-site meeting, and this was scheduled in advance. We cannot wait the entire day for the technician. Unfortunately, this represents poor service once again. My reference number is ***, and the technician’s reference number is ***. Please contact us urgently to resolve this issue.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
20 Mar 2026, 11:09Good day Susan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Samsung South Africa's reply20 Mar 2026, 11:09
Official
Good day Susan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Samsung South Africa's replyOfficial
23 Mar 2026, 09:11Good day Susan
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply23 Mar 2026, 09:11
Official
Good day Susan
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM