POOR SERVICE

It is with sadness that I need to report that a leading electronic company like SAMSUNG has neglect to uphold its slogan “Turn on Tomorrow”. We all need appliances in our households and for that reason we also select appliances that will give us the required value for money! On the 11 Nov 19 I have done so, out of a huge range of microwaves. I have purchased a 40L MS405MADXBB microwave. Around July 21 the microwave did not heat up that good anymore. I took this unit to Samsung walk-in Centre at Hilcrest Pretoria, under Service order ***. Initially it was said that the repairs will take place between 5-7 days under warranty. On 12 August 2021 I tried to contact the service centre via telephone ***. Without success, I took the liberty to drive myself to the walk-in centre to discover the *MOST* unprofessional service that I did not expect from a leading company like SAMSUNG. Beside that almost all the desks were manned, the service advisor made me feel that she is doing me a favour to assist me. Upon mentioning that the telephones are not working, she merely pulled up her shoulder and said that they do not have internet to inform me that my product was fixed. When the technician showed me that the unit is now in a working condition, I have asked him to a function button on the front of the Microwave. His short answer was read your manual. Being a technician that must uphold the values of SAMSUNG as company and product, I did not expect that type of answer beside the fact that I am now more than convinced that he did not know the answer. It is disappointing that we in South Africa must accept this type of unprofessional service levels and for that reason I have decided as a single person rather to make use of alternative brands in future. Most probably they will value the colour of my money more.