Poor service

I bought a Samsung phone that was faulty in June and returned it in July, after a lengthy process, Samsung finally agreed to refund in their communication dated 14th August. After endless promises, I lodged a complaint on this platform on the 15th September and was called by Thabelo Moloi, one of the VOC managers on the 15th of September. He promised to follow up and provide regular updates. To date still, no further updates given. I have tried calling the call centre to reach the VOC, I get promises that someone will call back to update me, but no one bothers to do so. This is unprofessional, to say the least. The service from Samsung is pathetic.