JH
Jan-Harm Hattingh
1 reviews | Active since Jul 2020
28 Jul 2020, 12:23
Poor service
Took an electronic device in (Home Theatre ) for possible repairs. The quote cost is R250 which I accepted. Received a SMS stating repairs were done. On arrival I was told the device is irrepairable. The job card was logged in at 15:23 and logged out at 15:24. That means the the company earns R15000.00 per hour to tell a customer there are no spares available the device is outdated. I suggest you just tell the customer it is outdated. Will not buy SAMSUNG again.
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Replies (2)
Samsung South Africa's replyOfficial
28 Jul 2020, 12:27 Good day Jan-Harm,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
Samsung South Africa's reply28 Jul 2020, 12:27
Official
Good day Jan-Harm,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
JH
Jan-Harm Hattingh's updateReviewer Update
28 Jul 2020, 12:36Thank you
JH
Jan-Harm Hattingh's update28 Jul 2020, 12:36
Reviewer Update
Thank you