RN
Ronald N
1 reviews | Active since Apr 2015
16 Apr 2015, 03:24
Poor Service
How uncool is this! I am given a Samsung Gear VR2 at the Samsung Galaxy S6 promotional launch on Saturday in Sandton City and am promised to get a phone call to have it set up with my new S6 on Monday. After calls and sms's made to their training representative I have still not had anyone help in this regard. How uncool and unprofessional is that!
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Replies (1)
Samsung South Africa's replyOfficial
22 Apr 2015, 15:30Hello Ronald Nordmann ,
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would like to assure you that this is not how we treat our clients. We do proper training for all our staff so that they present a world class customer service. We will deal with this accordingly and ensure that this does not occur in the future. please advise if we may arrange a call back with our product specialist regarding the issue at hand.
We again apologize for the lack of service received.
Kind regards
Samsung SA
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would like to assure you that this is not how we treat our clients. We do proper training for all our staff so that they present a world class customer service. We will deal with this accordingly and ensure that this does not occur in the future. please advise if we may arrange a call back with our product specialist regarding the issue at hand.
We again apologize for the lack of service received.
Kind regards
Samsung SA
Samsung South Africa's reply22 Apr 2015, 15:30
Official
Hello Ronald Nordmann ,
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would like to assure you that this is not how we treat our clients. We do proper training for all our staff so that they present a world class customer service. We will deal with this accordingly and ensure that this does not occur in the future. please advise if we may arrange a call back with our product specialist regarding the issue at hand.
We again apologize for the lack of service received.
Kind regards
Samsung SA
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would like to assure you that this is not how we treat our clients. We do proper training for all our staff so that they present a world class customer service. We will deal with this accordingly and ensure that this does not occur in the future. please advise if we may arrange a call back with our product specialist regarding the issue at hand.
We again apologize for the lack of service received.
Kind regards
Samsung SA