Poor service

<p>I took my samsung S7 for a repair of the camera lens at Samsung service centre at New World Menlyn on 16 April 20017. I was told it would take about 5 to 7 days for the repairs, three days later a quote was sent and I accepted the quote. Two weeks later I phoned to enquire about my phone at which point they transfered me to The Grove service centre where they said that they didn't receive any confirmation on the quote at which time I informed them again that they can proceed with the repair, at that point they said it wil take another week. Two weeks later I phoned again to find out if I can collect my phone at which point they again informed me that they haven't received any confirmation if they can proceed with the repairs, so now I informed them a third time that they can proceed with the repairs is told to wait another week as they are waiting for parts. As to to date I have received very poor service from samsung which is a pity because I only own samsung products and if this is the service to be expected I should maybe consider another brand.</p>