LJvV
Lhune Jansen van Vuuren

1 reviews | Active since Feb 2015

14 May 2017, 18:46

Poor service

<p>Samsung electronics was supposed to come fix my waher dryer on Saturday the 13th of May as it is still under warranty. The service call was booked and scheduled. I even got a confirmation phone call that morning. No one showed up!! I was phoned by the call centre. I told them no one came. She promised to call be back, but I am still waiting. I cannot dry my clothes, because it keeps raining, so now I have to wait ANOTHER week before this is fixed... Thanks for nothing Samsung...</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply20 Jun 2017, 16:10
Official

This is to acknowledge receipt of your complaint.

Kindly note that our service tracking department are busy with assigned service centre for this job ***.

A senior customer service executive will contact you with further advise on this matter.

Our sincere apologies for the delayed respond.

Regards,

SamsungSA