Poor Service

<p>On the 29/03/2017, i have sent email to samsung warranty registration my device LCD to be repaired. I was requested proof of purchase that reflect IEMI number,however the device was issued as an exchange because the previuos device had continuous technical problems. The unfortunate part was the documents issued with exchange device didnt have IMEI number which can also be justified by service in Port Elizabeth (TTS). I was also advised that the repair centre should call head office for authorisation since the device was issued from head oofice with documents that doesnt reflect IMEI number. An email was sent to samsung ADH warranty for and the respond that i received from Chloe Stols was as follows "Unfortunately i am unable to link the provided document to a specific IMEI.<br /> Proof of purchase is a receipt/invoice that is issued when the device is originally received and contains the IMEI of the device as well as the purchase date". An email communication from TTS port elizabeth was for forwarded to Samsung ADH on the 30/03/2017 as per Ticket ID 608617 but update i havent received any correspondence or communiocation from them while i'm stuck with a device that is not working. After 10 years with samsung appliances and devices this is worst service that i have ever received,were nobody cares about their customers. My question is "Is this caused by lack of passion or dedication by employees or is this how samsung conduct their business. It is not my fault that the Eexchange device was issued with documents that doesnt reflect IMEI number and as a customer i can not held accountable for that. Can somebody advice please. </p> <p> </p>