JF
Joshua F
1 reviews | Active since Mar 2019
19 Dec 2019, 13:23
Poor service
A week ago i bought myself a galaxy note 10 plus and i discovered that there is a dead pixel next to the camera i tried going back to the store and i got the run around and today i am back in the store and the consultant is refusing to help me talking about warranty the phone is brand spanking new so what is it just to replace my device i pay alot of money for my phone and yet i cant get a replacement *** service really very poor customer service and brand managing
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Samsung South Africa's replyOfficial
19 Dec 2019, 13:25Good day Joshua
We are sorry to hear about your experience.
We are sorry to hear about your experience.
We would like to escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Please send us a private message with with your contact details or alternatively email us on tellus @samsung. com.
Kind regards,
The SamsungSA Team:^LZ
The SamsungSA Team:^LZ
Samsung South Africa's reply19 Dec 2019, 13:25
Official
Good day Joshua
We are sorry to hear about your experience.
We are sorry to hear about your experience.
We would like to escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Please send us a private message with with your contact details or alternatively email us on tellus @samsung. com.
Kind regards,
The SamsungSA Team:^LZ
The SamsungSA Team:^LZ