1 reviews | Active since Apr 2017
Poor service
<p>Bought a Samsung UHD 65" JS9000 smart Tv for over R50k 6 months ago. Tv started giving me problems and service from samsung has been putrid to say the least. </p> <p> </p> <p>Their outsourced technicians have been at my place twice and issues on Tv are still not fixed. As I'm typing this, I've been holding on for over 20 minutes to speak to one of their call centre agents.</p> <p> </p> <p>You'd expect beter service for paying so much money on a tv and brand, and they boldly claim they are the industry leaders.</p> <p> </p> <p>Should've rather invested in a LG UHD tv, half the price and probably would've been valued as an high end client. Absolutely disappointed! </p>
Dear Adrian
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number:***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
Dear Adrian
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number:***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
Dear Adrian
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number:***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
Dear Adrian
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number:***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
