poor service

<p>i have a samsung s7 . from the time it was purchased the sim card broke in it and resulted in the sim card tray breaking. i booked the phone in and recieved it back with the same problem . i have the phone over a year now and it just lie there . i took it to samsung in jhb cbd and the consultant there insists that i damaged the phone . how can i do something like that?????????</p> <p> </p> <p>i need the phone fixed so that i can use it </p>