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potent P

1 reviews | Active since Mar 2017

08 Mar 2017, 18:15

poor service

<p>I been waiting 2 weeks after my Samsung to be repaired even tho its been approved. Very poor service from Samsung. I'm a loyal Samsung user, all my smart devices and tv's, didn't really think there customer service would be so poor. I guess this the reason most people are moving away to other brands. I know my next upgrade will not be a Samsung although I love the note series.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply09 Mar 2017, 08:53
Official

Good day

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with *** who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind regards,

Samsung SA