Poor Service

<p>I dropped off my S6 Edge phone at Samsung Customer Care in Constantia Kloof on Monday Morning with a battery swelling problem, since Monday the phone has been under assesment, yesterday Samsunf sent me an email saying they emailed me a quotation to fix my phone, 1st they didnt email me any quote, 2nd why am i receiving quotes if the phone is under 24 months manufacture warranty, the battey started swelling out of the blue and i was afraid the phone will blow up since Samsung has been known for making mobile bombs. Its been 4 days now i have no means of communication. I emailed a lady called Refilwe tellng her i have not received the quote as they had said they emailed me, and she still has not responsed after hours of having sent the mail. </p>