1 reviews | Active since Aug 2015
Poor service
<p>I bought a Samsung galaxy tab from Samsung in carnival mall,in November cash. It started giving me problems from end if December i took it in and twice was it repaired for the same problem and its still defective i then told Samsung i want a new device under the CPA act nr 8. And now they do not want to refund me a new device they keep coming up with stories i have all the phone recordings so how is it possible they take your money but they dont offer any customer service? Can someone please give me some insight as to what is going on? </p>
Good day,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with reference number: *** who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
Good day,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with reference number: *** who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA