Poor Service

<p>We placed an order for a new TV remote in December already and still waiting, been almost 2 months now!!! Every time we checked it was on order!! When we asked them to show us the order they said it is on order no need to show us. A week ago and it was still on order. This by a lady who was sitting on the counter chatting on her phone with hickies all over her neck! Not very proffessional. I checked again today and was told the store is now closed!!!! Not that it surprises me because their service has been absolutely atrocious! Then trying to call customer services....you hold on and on and on and on....... Is there anyone at Samsung that can assist us???!!!! Swithcboard finally picks up and then puts the phone down. After holding on for another 15min she answers again! I enquired about the Regional managers details and was given a land line number which by surprise goes back to her!! So if no 1 at switchboard, customer service or orders picks up the phone and the store in Nelspruit is now closed how the hell am I supposed to get a new remote??!!!!!!!</p>