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dustin.mcgee dustin.mcgee
1 reviews | Active since Oct 2016
22 Dec 2021, 15:14
**** POOR SERVICE
Week 4 Still no reply from Samsung. I have to call them every second day to find out what's happening. I recently spoke to a Lesley which also promises to call back, but still does not me back to me.. I have to call them to find out what happening. The managers or person with higher authority also being protected I cannot speak to them for some reason.. I just want to know what is happening with my watch Samsung........really ****ed at the poor response
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Replies (2)
Samsung South Africa's replyOfficial
22 Dec 2021, 15:16 Good day Dustin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply22 Dec 2021, 15:16
Official
Good day Dustin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
22 Dec 2021, 16:00We have addressed this issue, please wait for feedback.^NM
Samsung South Africa's reply22 Dec 2021, 16:00
Official
We have addressed this issue, please wait for feedback.^NM