Poor service

<p>I booked my phone for repairs a few months ago and due to the fault from Cell c I could not get assistance from them and when I finally received the documents that were needed from samsung I sent them I received a sms on the 21/11/2016 with the job no ********** 176 confirming that it's rebooked anyway I called the first week to check how far the repairs were and I was told they were waiting for parts. iv been calling samsung almost everyday since I recieved the sms and it's only 2 weeks ago the parts arrived now everyday I'm told the technician is busy with it for 2 weeks I mean iv never had a problem before and yet it's almost 4 weeks without my device and all the agents are telling the same excuse it is really ridiculous. I'm really not happy.</p>