RR
Rakesh R
1 reviews | Active since Jan 2013
02 Mar 2021, 23:11
Poor Service
I need assistance with a technical issue regarding my smart TV. I submitted a query on your website and got a terrible, lame response from someone, I suspect the person who responded is not even in South Africa. Can someone senior at Samsung South Africa get in touch with me to assist, please respond by email only, do not call.
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Samsung South Africa's replyOfficial
03 Mar 2021, 08:02 Good morning Rakesh,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply03 Mar 2021, 08:02
Official
Good morning Rakesh,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS