Poor Service

<p> Job No. ********** 247</p> <p> </p> <p>I took my phone in to Samsung Constantia at the beginning of this year, they charged me to fix the Wifi because it wasn’t connecting. When they fixed my Wifi they acknowledged that there was a very small nic on the side of the phone and, even though the phone is still under warranty, I had to pay for the service due to SAMSUNG saying that the “physical damage was the cause of the Wifi connection giving up”. The Wifi worked perfectly fine all with time with the nic on the side until it gave up completely. At this point, I accepted that it was my fault and I paid with a SMILE, yet SAMSUNG did not render a Professional and Quality Service.</p> <p> </p> <p>After collecting the phone, I realised that my phone was not closed properly, the screen had a bounce, and it was not fixed properly. 7 days later when Samsung phoned to ask how was the service, I explained to them that the technician did not close the phone properly resulting in the screen having a bounce and I am not happy with the repairs and service received… they didn’t do anything about it until September when they phoned to offer me a memory card for the bad service rendered. Until this point, nothing has been done to sort out the bounce on my phone.</p> <p> </p> <p>My phone’s screen has now given up completely. I took it to Samsung Constantia yesterday, 20th October 2016 and was again told that the repairs will not be covered by the warranty, as there is a nic on the side showing physical damage, and I will need to pay for the repairs. I feel it’s unfair, as Samsung Constantia did not fix my screen properly, and has done nothing on their part to sort out the problem that was caused by them. </p> <p> </p> <p>Prior to purchasing the SAMSUNG Note 4, I owned a Note 3, recently bought my mum a Galaxy J2 and also encouraged my siblings to purchase SAMSUNG’s Note 5, S7 and TAB 3 respectively, which they did in confidence that SAMSUNG is the BEST.</p> <p> </p> <p>When my Note 3 fell and the screen cracked due to physical damage, SAMSUNG Woodmead fixed it at no charge with a smile and also gave me great service.</p> <p> </p> <p>I was looking forward and very excited to purchasing the NEW NOTE 7, but if this is how I’m being treated as a LOYAL SAMSUNG Customer, who Only and Always only purchase Samsung products around my entire household, I am considering switching to SONY, Huawei or one of the other competitors due to SAMSUNG’S OVER PROMISE AND UNDER DELIVERY WITH AN EXCUSE TO BLAME THE CUSTOMER FOR THEIR FAULTS.</p> <p> </p> <p>I’m very upset and I’ve never received this bad service in my life.<br /> </p>