poor service

<p>I called ADH because my phone was broken and they told me that they'll come and get my phone and give me a loan phone and what I know with Samsung ADH, when they give you a loan phon when they give you a loan phone they give you the same standard of a phone that you have but you must surprise they gave me the lower standard phone and they didn't care about calling me to tell me that they don't have the same phone and when I got the phone the phone was broken and then I started using the loan phone the mic was not working and the next day I called them to tell them about the problems about they phone and they said to me that they'll bring the phone the next day which is Friday but as I know that always in the morning I'll get a sms to tell me that they're bringing the phone and I didn't get it and I called Samsung ADH to ask them when am I going to get the loan phone it is when I realised that there were lying to me when they said they will give me the phone on Friday, they were playing hide and seek lying to me telling me that there's no courier service that will come to North West to bring the phone and you that showed me that North West people well never get the same service like people in Johannesburg! And the lady told me but I must drive from Klerksdorp to Johannesburg come and fetch my phone using my petrol and my car for their own problems, I tried to tell them that I'm using that phone for my business and I'm not getting any calls and I'm going to lose money for the whole weekend and they told me that there will never bring that phone! And I was thinking to upgrade my contract to take another Samsung product Note 7 but I now I start wondering that will be the day same problem with the very same company why must I supported the and now I'm sitting the weekend losing money because of the poor service of Samsung ADH. The woman giving allow me to speak to the the woman giving allow me to speak to that supervisors of the managers</p>