1 reviews | Active since Feb 2013
POOR SERVICE
<p>I am a very irate Samsung customer and have received absolute zero service from Samsung.</p> <p> </p> <p>I purchased a fridge in 2013.</p> <p> </p> <p>While it was in warranty the fridge started giving problems. A Samsung certified contractor came out and repaired the fridge.</p> <p> </p> <p>A couple of months later the SAME problem occurred. The fridge was still in warranty. It was at this point where I wasn’t happy with the fridge as it was clear this was a faulty fridge. I requested Samsung replace it. Samsung rejected my request and said they will continue fixing it. The fridge got fixed.</p> <p> </p> <p>A couple of month later the SAME problem happened for a THIRD time, this time the fridge was out of warranty. I complained to Samsung as I told them the fridge was faulty they should have replaced it. I requested again for them to replace it. Samsung refused to replace it and after some fighting they finally agreed to fix it with no cost.</p> <p> </p> <p> A few months later the SAME DAMN problem have happened for FOURTH DAMN TIME.</p> <p>This time Samsung are refusing to repair the fridge. The say I must fit the Bill</p> <p> What about the next time the same problem happens and the next and the next!</p> <p> </p> <p>I AM NOT ACCEPTING THIS!!!!, Samsung sold me a faulty fridge and when i requested a replacement in warranty they brushed me aside.</p> <p> </p> <p>Samsung must either replace my fridge or continue repairing my fridge without cost as long as this problem occurs.</p> <p> </p> <p>I am going to complain in every avenue I can.</p>
Hi Tyrone
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 193.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Tyrone
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 193.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
I am not accepting your (Samsung) letter dd: 01/09/2016 stating this is an out of warranty issue.
This is an in warranty issue that Samsung has not managed to resolve.
I stated in my previous complaints that the fridge was faulty while it was still in warranty, but Samsung insisted on fixing a festering wound with only a band-aid.
You did not fix the product the third time out of good will, that's total *******, it's because you know the problem has transpired from when the fridge was in warranty.
It is no point fixing this fridge as Samsung couldn't fix it the first, second or third time, what makes you think it will get fixed now. I cant even sell it. Who will buy a faulty fridge.
Its convenient that Samsung will only replace a product after it has been repaired 3 times, because they know by then the product will be out of warranty and they won't have to replace it.
I have had no fridge for 4 weeks now, that's not fair.
I AM STILL WAITING FOR SOMEONE SENIOR TO CONTACT ME.
I am not accepting your (Samsung) letter dd: 01/09/2016 stating this is an out of warranty issue.
This is an in warranty issue that Samsung has not managed to resolve.
I stated in my previous complaints that the fridge was faulty while it was still in warranty, but Samsung insisted on fixing a festering wound with only a band-aid.
You did not fix the product the third time out of good will, that's total *******, it's because you know the problem has transpired from when the fridge was in warranty.
It is no point fixing this fridge as Samsung couldn't fix it the first, second or third time, what makes you think it will get fixed now. I cant even sell it. Who will buy a faulty fridge.
Its convenient that Samsung will only replace a product after it has been repaired 3 times, because they know by then the product will be out of warranty and they won't have to replace it.
I have had no fridge for 4 weeks now, that's not fair.
I AM STILL WAITING FOR SOMEONE SENIOR TO CONTACT ME.