AG
Amanda G

1 reviews | Active since Jun 2016

20 Jul 2016, 06:11

Poor service

<p>Samsung washing machine broke, Samsung said use Onald’s Electrical & General Dealer cc. We paid the call out fee and waited the whole day Friday after 18h00 the tech got there, on Monday we paid for the parts and it was said he will come on Tuesday, after many sms's with no reply from them we are still waiting. I asked again this morning but still no reply. I will never buy any Samsung product again as the service providers for them is chasing away their customers</p>

0
Replies (6)
Samsung South Africa
Samsung South Africa's reply20 Jul 2016, 09:08
Official

Hi Amanda

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 371
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team

Samsung South Africa
Samsung South Africa's reply20 Jul 2016, 09:10
Official

Hi Amanda

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 371
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team

Samsung South Africa
Samsung South Africa's reply20 Jul 2016, 09:11
Official

Hi Amanda

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 371
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team

Samsung South Africa
Samsung South Africa's reply20 Jul 2016, 09:11
Official

Hi Amanda

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 371
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team

Samsung South Africa
Samsung South Africa's reply20 Jul 2016, 09:12
Official

Hi Amanda

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 371
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team

Samsung South Africa
Samsung South Africa's reply20 Jul 2016, 09:13
Official

Hi Amanda

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 371
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team