GA
Gaye A
1 reviews | Active since Dec 2020
05 May 2021, 15:35
Poor service
After 8 months of unnecessary stress and continuous persistence from my side I FINALLY got my fridge replaced. I just do not understand how a company the size of Samsung, can take so long to resolve a problem. A brand new fridge does not work from day 1 and I had to do all the pushing and continually call the customer call centre week after week to get anywhere. That will be the last Samsung fridge I ever buy. But thank you for finally giving me a credit to buy a new fridge.
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Samsung South Africa's replyOfficial
05 May 2021, 15:36Good day ***e,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply05 May 2021, 15:36
Official
Good day ***e,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM