POOR SERVICE!!!!!

I've gotten my S10 the 5th, I've registered my Samsung Care+ Cover which includes x2 screen repairs and x2 battery replacements which was a part of the promotion. Why has no one still called me back? This is very unprofessional, I've called and emailed them Multiple times, and they promise to call me before COB, please sort this out ASAP. I've called the Samsung Mobile Care number, they sound very clueless, it's like they just trying to get you off the phone. I have a screenshot which I've emailed them yesterday of the automated response 'a member will call back' no one has called. This is my ticket number: [Ticket ID: 106765] Samsung Cover Confirmation Not Received.

Please email me: **********

Or better yet, call me: ********** 068.

I was told an agent would call as well. Not one person has made the effort