NP
Nicole P
1 reviews | Active since Mar 2018
11 Mar 2019, 13:21
Poor service.
I pre-ordered the S10+ on the 02/02 paid in full. Was called to collect on the 09/02. However I cannot redeem my Buds as my IMEI number does not appear on there data base. I called their call centre yet no one there could help me. Now I lose out on my free buds as the promotion is expired nor did I receive my voucher. Deeply disappoint with your service.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
11 Mar 2019, 13:33Good day Nicole
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
Samsung South Africa's reply11 Mar 2019, 13:33
Official
Good day Nicole
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
Samsung South Africa's replyOfficial
14 Mar 2019, 14:31Good day Nicole
Kindly reply with your contact details and we will assist you further.
Regards,
SamsungSA:^LZ
Samsung South Africa's reply14 Mar 2019, 14:31
Official
Good day Nicole
Kindly reply with your contact details and we will assist you further.
Regards,
SamsungSA:^LZ
Samsung South Africa's replyOfficial
11 Apr 2019, 14:25Good day Nicole
Herewith your reference number:
***
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply11 Apr 2019, 14:25
Official
Good day Nicole
Herewith your reference number:
***
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ