KJ
Kevin J

1 reviews | Active since Mar 2011

18 Dec 2018, 10:09

Poor Service

In August, after a power outage, the controls on my fridge was just blinking. I contacted Samsung and they had it fix within a week. Some sensor in the freezer. The same happened in early in November. I am still waiting. Every time I called them, they promised it will be sorted out immediately. I am giving up. I am (was) a staunch Samsung supporter (phones, fridge, TV, Washing machine, soundbar, microwave, etc) but will seriously consider LG next time.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply18 Dec 2018, 10:13
Official
 Good day  Kevin 
 We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
 A senior customer service executive will contact you with further advise on this matter. 
Regards,
SamsungSA:^JL
Samsung South Africa
Samsung South Africa's reply18 Dec 2018, 10:29
Official
Good day Kevin
Herewith your reference number:    
***
Regards,
SamsungSA:^LZ