KJ
Kevin J
1 reviews | Active since Mar 2011
18 Dec 2018, 10:09
Poor Service
In August, after a power outage, the controls on my fridge was just blinking. I contacted Samsung and they had it fix within a week. Some sensor in the freezer. The same happened in early in November. I am still waiting. Every time I called them, they promised it will be sorted out immediately. I am giving up. I am (was) a staunch Samsung supporter (phones, fridge, TV, Washing machine, soundbar, microwave, etc) but will seriously consider LG next time.
Helpful (0)
Replies (2)0
Replies (2)Samsung South Africa's replyOfficial
18 Dec 2018, 10:13 Good day Kevin
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^JL
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^JL
Samsung South Africa's reply18 Dec 2018, 10:13
Official
Good day Kevin
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^JL
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^JL
Samsung South Africa's replyOfficial
18 Dec 2018, 10:29Good day Kevin
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
Samsung South Africa's reply18 Dec 2018, 10:29
Official
Good day Kevin
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
