Poor service
1 month after complaining about not receiving gear and controller which is included in my cellphone deal. 1 and a half month after upgrading to my new contract still have not received my gear and controller?
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
13 Nov 2018, 07:56Good day Landi R
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TL
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TL
Samsung South Africa's reply13 Nov 2018, 07:56
Official
Good day Landi R
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TL
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TL
's updateReviewer Update
19 Nov 2018, 09:26No one has contacted me yet!
's update19 Nov 2018, 09:26
Reviewer Update
No one has contacted me yet!
's updateReviewer Update
02 Jan 2019, 16:553 months down the line I still have not received the gear that was supposed to be sent to me via Samsung rewards. As a part of my contract upgrade. The reason i upgraded to the A 8 not the S9 now still nothing!!!!! I think its time we look for legal assistance!
's update02 Jan 2019, 16:55
Reviewer Update
3 months down the line I still have not received the gear that was supposed to be sent to me via Samsung rewards. As a part of my contract upgrade. The reason i upgraded to the A 8 not the S9 now still nothing!!!!! I think its time we look for legal assistance!