POOR SERVICE

I am utterly disappointed in the poor, poor , poor service received from Samsung electronics. My Samsung front loader, product # WF1124XAU serial # Y48E53AD ********** K. The washing machine gave an 3E motor error around the weekend of 5th of May 2018. I purchased the unit 16/06/2014 (four years ago). The unit have a 10 year warranty on the motor. Samsung instructed me to get in contact with PJ appliances the local service agent in George. I've contacted PJ appliances and they insisted on a call out (this workshop is less than 4km away from my home) that will be billed R450 to identify the fault. Commonsense told me to take the unit to the workshop and save on this "call out fee" I then took the unit to the workshop on the 14th of May. The machine stayed at the workshop until 23rd of May. The workshop said the necessary tests were done on the machine and no errors were found. Upon arrival at home the machine displayed the same 3E error with the first wash! I then contact Samsung again and then they said they are sending 2 parts (1) new motor (2) computer board, if the computer board needs to be replace then i will be liable for the account. On Monday 11th June i took the unit back to the workshop (3 weeks after Samsung said they will sent the parts) . I've visited the workshop yesterday to follow up on the status of the unit. Weinand at PJ appliance told me then they found a 3E error on the unit??? WOW how did you figured that out???!!! When i asked will you replace the parts that Samsung did sent. Then the answer was no we don't have parts. I Phoned Samsung again this morning. The original call has been closed and Samsung suggested that the unit should be cleaned. No record of replacement part that was sent or any more info on this call as it has been resolved according to Samsung?!