1 reviews | Active since Jan 2018
POOR SERVICE
PATHETIC advertising.
On the 'news' on your Samsung Members app explains the process of registering yourself on the Samsung Rewards to benefit from the screen repair from Samsung Mobile Care.
Well, I have done this a week after my device was purchased on the 13th of December to be exact yet I am still waiting to be contacted by your consultant to register me for this Samsung Mobile Care.
Now my device fell, and I am told I am NOT registered! I cannot even take out the cover because it's over 30 days BUT I have registered before my 30days and on your app says the consultant will call you yet I'm still waiting! POOR SERVICE
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^ms
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^ms