PM
Patrick M

1 reviews | Active since Dec 2016

23 Nov 2017, 15:12

Poor Service

I'm so disappointed by Samsung the product I've been using for many Years. I booked my Cell phone on the 30th of October 3017 for screen damage till today I don't have my phone the worse part no one knows when will my phone return. can someone let me know if my phone will be repaired or if is Lost somewhere so that I can buy a new phone from reliable company.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply24 Nov 2017, 08:57
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***


A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA

PM
Patrick M's update18 Dec 2017, 16:36
Reviewer Update
Thank you Samsung Thank you Genesis. Especially you Capable Stuff Prudence Mogogane at Genesis special Gratitude to Granny Bass and Lesego.