Poor Service

In the month of May 2017 I redeemed my points for a screen protector that was supposed to be delivered in beginning of June 2017 however when I had a look at my Samsung Rewards wallet I saw there a address query then i sent a email with my works address and it was only updated by the end of June so I left it like that thinking that I might get it soon but noooooo another month passed by and nothing yet and no one is making contact to me or whatsoever. So I thought that I might pop another email like just a reminder but clearly it was my mistake because my response I got back was that they dont deal with delivery matters I should contact the driver but dont provide a contact number because I'm supposed to smell what the number is and they cant even cancel my order and refund my points that I redeemed...I mean they did not wait two to three months to take my points but I must wait this long its not fair.