Poor service
My 4 month old SD card just stopped working. I got hold of the Samsung south Africa Facebook team. They asked me to forward my contact details. It's been a week now and still no one contacted me.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
30 Aug 2017, 10:17This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
Samsung South Africa's reply30 Aug 2017, 10:17
Official
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
's updateReviewer Update
11 Sept 2017, 20:59Still no joy. Now they want me to send phone and SD card to test the SD card. How stupid is that. The technician that will handle it told me over the phone they don't use special software they plug in phone with SD card into there pc if windows does not detect it they fail the card. Samsung now expect me to sit without a phone for 2 weeks because they have a bunch of idiots working for them
's update11 Sept 2017, 20:59
Reviewer Update
Still no joy. Now they want me to send phone and SD card to test the SD card. How stupid is that. The technician that will handle it told me over the phone they don't use special software they plug in phone with SD card into there pc if windows does not detect it they fail the card. Samsung now expect me to sit without a phone for 2 weeks because they have a bunch of idiots working for them
's updateReviewer Update
12 Oct 2017, 12:25This is absolutely ridiculous. Still no SD card. The Samsung representative is no longer replying to my email. Samsungs got the worst after sale service.
's update12 Oct 2017, 12:25
Reviewer Update
This is absolutely ridiculous. Still no SD card. The Samsung representative is no longer replying to my email. Samsungs got the worst after sale service.