NM
Naeem M
1 reviews | Active since Apr 2022
20 Apr 2022, 10:55
Poor service
I purchased a Samsung galaxy z fold 3. The Samsung technician registered the Samsung care on a different email address. Imei number shows as registered. However now when a claim needs to be made we require a welcome letter and the technician can not remember the address or anything this is ridiculous and I want an answer to this immediately
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
20 Apr 2022, 10:56Good morning Naeem ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply20 Apr 2022, 10:56
Official
Good morning Naeem ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM