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frank F
1 reviews | Active since Jul 2012
30 Nov 2015, 16:29
Poor Service
This is my second visit to the Call Centre with the same result. I was told the average waiting time was 30-minutes. This in itself is poor. I waited an hour and ten minutes, then returned home. I was told by staff that this is normal. \You're lucky Sir
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Samsung South Africa's replyOfficial
01 Dec 2015, 08:03Hello hellofrank,
This is acknowledge receipt of your complaint.
The query is currently escalated to our Voice of customer team for further attention under reference number: ***
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is acknowledge receipt of your complaint.
The query is currently escalated to our Voice of customer team for further attention under reference number: ***
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
Samsung South Africa's reply01 Dec 2015, 08:03
Official
Hello hellofrank,
This is acknowledge receipt of your complaint.
The query is currently escalated to our Voice of customer team for further attention under reference number: ***
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is acknowledge receipt of your complaint.
The query is currently escalated to our Voice of customer team for further attention under reference number: ***
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team