POOR SERVICE

Hi <br> <br> I have a 2 month old Samsung Note 4 . Unfortunately stopped funtioning so I took in the adaptor to Samsung in Montague Gardens . ( service order ***) <br> - I had to wait 2 hours <br> - instead of replacing they wanted to repair and nothing happens in Ct it has to go to jhb <br> - after a month no feedback whatsoever<br> - Looks like they tight with money as they should have replaced <br> - Imagine my cost of taking time of work and dropping and then going beck to fetch ? <br> <br> For a global giant this is poor and shows how little customer service means to them . Remember Blackberry and Nokia ? I think Samsung could be going same direction . <br> <br>