Poor service

Dear Samsung, I complained about a refund or extended guarantee (that was due to me in December 2014) to you on the 8th of April 2015 at 8:16am on Hellopeter and you responded on the 22nd of April 8:14am saying that the matter will be forwarded to department managers to be addressed. How long does it take to resolve a due refund or extended guarantee? It has been 6 months now since I complained here and almost a year since the issue began... I need a call or email that says more than it will be resolved. I need confirmation that is resolved with money in my hand or an extended guarantee, not just lip service.