Poor service

My washing machine was taken in by a tecnision on the 16th of September.I received my machine back the 20th of October.After numerous phone calls that I had to make to find out what's going on.Every time I was told they are waiting for the part from Korea.Well at the old end there was 5 diffrent parts fixed on my machine.Why didn't they just give me a new machine.Clearly there is allot off things wrong with this specific washing machine.When I received my machine it was very badly scratched,not by me.When I phoned them to query them about it,i was was told that they received the machine like that.I'm still waiting for any paperwork from Samsung.Do not even have a referance number.I'm very very dissapionted in Samsung for this bad service that I received.When I phone them now to query about the machine they tell me it was received like that in a very bad state.My machine is only 2years old.I'm dissapionted in Samsung,for all my trouble they can replace my machine.