POOR SERVICE

My S6 started giving problems in the first week of purchasing and when taking it back to my service provider I was told to go direct to Samsung. I had to take time off work to drive all the way to their repair centre in Century Way and after a week of having my phone I had to call them to check whether my phone was repaired to which they advised yes it was. Then after driving ALL that way again to collect my phone, I get home and still the same problem occurs. I sent Samsung a mail via their website asking whether they even test the phones before advising that it's fixed but to date no reply. Now I have to take time off work AGAIN to drive all the way to take my phone back in because there's nothing my service provider can do without Samsung giving them the go ahead to give me a new phone. Not only is this very inconveniencing but it's costing me money to drive up and down and these people don't even respond to complaints! How ridiculous! All I can say is, don't get the S6..! Terrible phone! Terrible service! Waste of time!