Poor Service

Good Morning <br> <br> I booked my phone into the Samsung Repair Centre at Contantia Kloof Johannesburg on 11 August, and the service has been absolutely pathetic. Firstly, I waited over an hour to book my phone in, there were so many people with devices to book in, and maximum 4 people assisting. At times there was only one person. <br> <br> Secondly, there was absolutely no feedback on the status of my repair, I had to call every day to follow up. When I called yesterday I was told I should have feedback this morning, however when I tried this morning there was no answer. I then used the Live Chat option on your Website to follow up, and I was informed I would receive a quotation later today. When I called the Constantia Branch now, they told me that my device still has not been assessed (The status for the past 3 days), and that I could expect feedback only Next week. This is in contradiction of the feedback I was given this morning. I do not have a replacement phone to use in the meantime and thus I took the device directly to Samsung as I was told the service was faster. This is absolutely pathetic service, I need my phone as I had to borrow one, which I will only have for another day!<br> <br>