1 reviews | Active since Aug 2015
Poor Service
Dear Samsung,<br> <br> I am highly irritated that I bought a new washing machine and have seldom used it and its spent more time with Samsung repair agents then myself. Samsung has failed to fix the machine thus I insist that I be given a new machine, Samsung repair agents have come to my home 5 x time with no real results. This is my second Hello Peter complaint and still no resolution just stories and no communication. Your service levels are beyond poor I call inn and there is no follow up. I bought a Samsung washing machine but i am washing my clothes by hand, this is NOT ACCEPTABLE.<br> <br> I demand that someone senior looks into this matter as all the contact centre agents are useless in following to have my problem resolved. My reference number provided is ***. I am annoyed with Samsung and I think its one of the worst service companies on the market in terms of after sales service.
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed. We will have someone contact you shortly.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed. We will have someone contact you shortly.
Kind regards
Samsung SA