POOR SAMSUNG SERVICES

Hi We have by far experienced the worst service that Samsung can offer us. Since the 1st of December we have been calling Samsung to fix our Samsung Washing Machine. It’s been a month and we are still trying to get hold of someone who can come and fix our washing machine. Samsung sent out technicians who are VERY rude and arrogant. These technicians asked for money(R450)on the spot before actually helping us and spoke about they are doing “favors” for us because we will pay more (R1200)if the money is not paid upfront. Instead of helping us the technician looked at all the other appliances in the house not focusing on what they came to do. The washing machine has locked with all our clothes in since Monday and it WILL spoil if kept in longer. We haven’t received help since December (because the technicians that came weren’t focused on any thing but money)and we have proof that calls have been logged and sms’s has been sent. We feel as though Samsung must be held responsible for our clothes that will now be spoiled. There are other manufacturing companies who can offer better services. If this is the way Samsung treats customers than I suggest no one buys from Samsung.

We’re highly disappointed in Samsung and the way they are handling this situation which is by doing NOTHING at all!

Let us know where the machine can be dropped or when it can be collected since it is now of no use whatsoever to us!