Poor Samsung Service Delivery

I bought my Samsung Galaxy Watch 46mm in November 2019, the watch was working perfectly and was brand new from the box.

I used the watch while I ran, swam and worked out at the gym. After one of my swims at the gym, I noticed that the cover over the sensors on the back of the watch, had totally come off.

There was a "glue like" substance on this cover, and to my dismay the watch had water inside and was no longer operating. The watch was never physically damaged, either intentionally or unintentionally. I utilized the watch, they same way it is advertised in the media, which is "water resistant fitness watch", but this faulty cover simply came off because of the quality of Samsung workmanship.

I have since booked in my watch, spoken to 6 consultants, including customer service at Incredible Connection, where I had to explain numerous times, that the water damage has occurred as a direct result of a faulty sensor cover, which was "glued" on, and Samsung ought to fix or replace my watch as it is still under warranty.

THE WATER DAMAGE WAS CAUSED BY A FAULTY SAMSUNG PART/FIXING.

Samsung is aware of this issue in the galaxy watch. After repeated calls to explain the reasons behind the water damage, they refuse to acknowledge the faulty/below par fixing of the back sensor to the watch.

I will be escalating this case further to the ombudsman.