UN
Unathi N
1 reviews | Active since Sept 2014
31 Aug 2020, 13:06
Poor samsung service
I bought a samsung 55 curve TV it's the third time giving the same problem (picture fading). Since the 29th march till today Samsung has not anything to help cause it's still under warranty. I've called samsung more than 100 times since the 29th of March everytime I call i have to open a new case, I've escalated my problem to voc (Felicia, thando, beauty) all the 3 agents will act like they will help nothing. I've driven to Samsung bryanston 3 times, the receptionist will meet me outside. So for full 5 months my son has not been watching tv. I have more than 15 names of the people I speak to at Samsung no help
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Replies (2)UN
Unathi N's updateReviewer Update
31 Aug 2020, 16:07Firstly I do not accept that depreciation why it is the 3rd time I'm having problem with samsung 55' curve in the 2 years. Wayne and Louis (from samsung) have confirmed that the samsung 55' curve has issues hence samsung doesn't make it anymore. So I want a tv of the same value as I said to beauty and thand
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Unathi N's update31 Aug 2020, 16:07
Reviewer Update
Firstly I do not accept that depreciation why it is the 3rd time I'm having problem with samsung 55' curve in the 2 years. Wayne and Louis (from samsung) have confirmed that the samsung 55' curve has issues hence samsung doesn't make it anymore. So I want a tv of the same value as I said to beauty and thand
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Unathi N's updateReviewer Update
31 Aug 2020, 16:15And i went around shopping for the tv that is the same value as my tv at that time the was a special at makro for QLE straight not curved for R11999.00 I dnt understand why I have to suffer for ur production failure
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Unathi N's update31 Aug 2020, 16:15
Reviewer Update
And i went around shopping for the tv that is the same value as my tv at that time the was a special at makro for QLE straight not curved for R11999.00 I dnt understand why I have to suffer for ur production failure