Poor Samsung Out of Warranty Service

I stripped my Samsung washing machine as I felt I could repair it myself as it was just the on off switch that was faulty. I contacted Samsung and took the front panel in for repair. I was then informed by the Samsung service provider that they would not be able to supply me with the necessary spares to repair the on/off switch as I would have to take the whole machine in, or alternatively a technician would come out to my home to conduct the repairs. Over the following two weeks, I logged numerous calls with Samsung, and to this day, I am still waiting for a technician to visit home to execute the necessary repairs on my machine. Had I known that this was the quality of the after sales service, I would never have\ purchased this brand of washing machine.