1 reviews | Active since Apr 2022
Poor Samsung Client Service
To date, dealing with the Samsung Promotions Department has been an absolute headache.
Why run promotions if you cannot deliver?
I recently upgraded my device to the Samsung S22 Ultra. Qualified for the following promotional gifts, Samsung Buds Pro which I claimed and received, thank you for that. The second, as a MTN client also the Galaxy Tab A8 which I successfully claimed, received a confirmation email that the gift will be delivered within 7-14 Days. To date I have not received anything.
I made multiple calls to query the delivery, no success. Apparently these claims get escalated to the Management Team, I requested multiple times so talk to the relevant management team as the consultants are absolutely clueless. The usual excuse, our Manager is on leave.
With every request the query apparently has been escalated and they will give feedback shortly. To date, no feedback.
The way the matter has been dealt with is unprofessional and not acceptable.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
They were quick to respond to the post on Hello Peter, stating that they escalated the query.
I received an email from a lady called Nora from their social media team, requesting further details in relation to my query, this was on the 14th of April.
To date no feedback received.
Again, bad service from your side Samsung
They were quick to respond to the post on Hello Peter, stating that they escalated the query.
I received an email from a lady called Nora from their social media team, requesting further details in relation to my query, this was on the 14th of April.
To date no feedback received.
Again, bad service from your side Samsung