WE
Wendy E
1 reviews | Active since Feb 2010
06 Sept 2019, 11:44
Poor Samsung appliance!!!
Good Day
I purchased Samsung Twin Tub 13 kg at Homechoice last year July..Three months prior to the purchased date the spin dryer was faulty .I logged a call/complaint with Homechoice which liaised with Samsung.Samsung then sent out they technician which is a service to them called Inyathi Appliances.Although they fixed the spin dryer for the 5th or 6th time the problem reoccurs.I am so fed now and wish I had never bought that washing machine !!!!!!!!!!!!!!!!!I logged a complaint with Homechoice on the 30.09.2019 regarding the same problem and up until now I was not contacted by any one.
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Replies (2)
Samsung South Africa's replyOfficial
06 Sept 2019, 11:48Good day Wendy
Thank you for raising your query with us.
We have escalated your concerns and our Voice of Customer will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
Thank you for raising your query with us.
We have escalated your concerns and our Voice of Customer will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
Samsung South Africa's reply06 Sept 2019, 11:48
Official
Good day Wendy
Thank you for raising your query with us.
We have escalated your concerns and our Voice of Customer will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
Thank you for raising your query with us.
We have escalated your concerns and our Voice of Customer will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
Samsung South Africa's replyOfficial
17 Sept 2019, 16:34Good day Wendy
Herewith your reference number:
***
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply17 Sept 2019, 16:34
Official
Good day Wendy
Herewith your reference number:
***
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ