poor response ...does not read complaint

<br> This is the response I got from my complaint / query :<br> <br> My Samsung S6 batter charging cable was extremely hot when I removed it after it was done charging, I then notice it was actually burning. Took it to cellular City and Samsung at Century City and was told is was WEAR and TEAR!.<br> <br> I send an email to Samsung HQ with pictures and this below was the response from the SENIOR EXECUTIVE.<br> <br> See Google link below indicating this is a common fault:<br> <br> [URL Removed]<br> <br> And the response from SENIOR EXECUTIVE telling me they DONT give free cables , as it is clear my complaint WAS not read.:<br> <br> We have received your requested and we apologize, Please note that we dont give out cables for free. you can got check with our brand stores.<br> <br> Thank you for choosing Samsung.<br> <br> Khanyi Gumede<br> Senior Customer Service Executive <br> ***4<br>