NM
Ntsoaki M
1 reviews | Active since Dec 2020
23 Oct 2024, 10:13
Poor quality washing machine
I bought a machine from Makro for R7500 in August 2024. I am not happy at all with the machine. Every load comes out with lint ***** and fur, which makes me work overtime removing lint from each item coming out of the machine.
Two technicians already came in and both of them told me that they will submit a report and Samsung will call me back even today I'm still waiting.
I called Makro (i spoke to Sandile and his manger Peace from head office ***) asking to exchange the machine, they told me that they need to get a go ahead from Samsung technician. I don't know why I'm struggling so much when i have paid so much money thinking i am buying quality.
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Samsung South Africa's replyOfficial
23 Oct 2024, 10:15Good day Ntsoaki ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply23 Oct 2024, 10:15
Official
Good day Ntsoaki ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM